Most manufacturers offer telephone support during normal working hours Monday to Friday from 9:00AM to 5:30PM. During these calls you will be asked for additional information about your product.
We recommend having the product as well as the following data to hand:
- Exact product model name (eg. MF8050cn)
- Serial number of your device
- Operating system installed if applicable (eg. Win XP, Mac OSX)
- Reference number of a previous contact with the helpdesk if available.
If the manufacturer refers you back to Go2 as your supplier, you will be required to complete a Goods Return Form and also provide us with the manufacturer’s returns reference number. This is important as without this, we cannot process the return and therefore it may cause delay in crediting and/or replacing the faulty product.
Our Returns Policy can be found in our standard terms and conditions of contract.
0208 092 9500
All ECO branded toner cartridges carry a full, one year warranty.
Go2 warrants ECO to be free from defects in both material and workmanship. At our discretion, Go2 will replace the item and/or refund the full purchase price of any item found to be unsatisfactory.
In addition, we further warrant that our products will not cause damage, deterioration or abnormal wear in any compatible machine for which it was originally designed.
This warranty covers all equipment used within the manufacturer’s specifications and does not include acts of God or nature.
If a defect in any ECO product is found to be the sole cause of damage to any equipment, Go2 will reimburse the customer for a complete repair. This warranty is dependent upon the customer providing DMC with satisfactory evidence that the damage was due to a defect in an ECO product.
All claims must be accompanied with an invoice from the authorised service company that performed the repair. The invoice must clearly indicate the specifics of the repair along with contact information of the field service technician that was dispatched.
Return of the defective product is required and must be clearly marked with an official Go2 issued RMA on the outside of the package. Any sign of tampering with the product by personnel not from DMC or its service agents will void this warranty.
Go2’s liability shall be limited to repair, replacement or reimbursement as stated above. This warranty is exclusive and in lieu of any and all other warranties, expressed or implied.
020 7660 0186
For iR/imageRUNNER products please contact your account manager
020 8452 7253
Casio Returns procedure
If the product is faulty within its DOA period (28 days from your DMC invoice) then it should be returned to Casio by contacting Angela Russell on 020 8208 9459 or by email at firstname.lastname@example.org
Normal repairs should be returned by the end user to Casio Service with a copy of their invoice . It will then either be repaired or replaced.
Casio Service, Unit 6, 1000 North Circular Road, London NW2 7JD
0845 456 0456
01302 836 836
Fellowes Return Procedure
First 30 days return to Go2 after that customers must contact Fellowes directly on 01302 836836
0845 658 6600
Rexel & GBC deal directly with the end user and need to be contacted directly, the number to call is 0845 658 6600 to arrange an engineer repair or straight exchange.
Details required by fax or email are the model name and number, serial number, proof of purchase, nature of fault, full address, name and telephone number (A dedicated email address and fax number is used to receive this info) . New machine sent usually within 2-3 working days ,there will either be a Collection of the faulty machine or will ask to dispose . All exchanges are logged on a database.
0333 222 8700
0845 090 0315
0845 090 0316
0870 753 3000 Opt 2 1 yr Onsite
0203 608 8819 2 yr Pan-European
Ricoh 2 year pan European Warranties applicable on the following Ricoh Devices, SP201, SP201N, SP201Nw, SP203S, SP204SF, SP204SFN, SP204SFNw, SP204SN, SP112, SP112SU, SP112SF, SP311DN, SP311DNw, SP311SFN, SP 311SFNw
0845 090 0316
0330 726 7864
0870 527 4277