Support

Most manufacturers offer telephone support during normal working hours Monday to Friday from 9:00AM to 5:30PM. During these calls you will be asked for additional information about your product.

We recommend having the product as well as the following data to hand:

  • Exact product model name (eg. MF8050cn)
  • Serial number of your device
  • Operating system installed if applicable (eg. Win XP, Mac OSX)
  • Reference number of a previous contact with the helpdesk if available.

If the manufacturer refers you back to Go2 as your supplier, you will be required to complete a Goods Return Form and also provide us with the manufacturer’s returns reference number. This is important as without this, we cannot process the return and therefore it may cause delay in crediting and/or replacing the faulty product.

Our Returns Policy can be found in our standard terms and conditions of contract.

ECO

0208 092 9500

Email the Go2 Customer Service Team

All ECO branded toner cartridges carry a full, one year warranty.

Go2 warrants ECO to be free from defects in both material and workmanship. At our discretion, Go2 will replace the item and/or refund the full purchase price of any item found to be unsatisfactory.

In addition, we further warrant that our products will not cause damage, deterioration or abnormal wear in any compatible machine for which it was originally designed.

This warranty covers all equipment used within the manufacturer’s specifications and does not include acts of God or nature.

If a defect in any ECO product is found to be the sole cause of damage to any equipment, Go2  will reimburse the customer for a complete repair. This warranty is dependent upon the customer providing DMC with satisfactory evidence that the damage was due to a defect in an ECO product.

All claims must be accompanied with an invoice from the authorised service company that performed the repair. The invoice must clearly indicate the specifics of the repair along with contact information of the field service technician that was dispatched.

Return of the defective product is required and must be clearly marked with an official Go2 issued RMA on the outside of the package. Any sign of tampering with the product by personnel not from DMC or its service agents will void this warranty.

Go2’s liability shall be limited to repair, replacement or reimbursement as stated above. This warranty is exclusive and in lieu of any and all other warranties, expressed or implied.

Canon

020 7660 0186

Online Support

 

For iR/imageRUNNER products please contact your account manager

Casio

020 8452 7253

Online Support

 

Casio Returns procedure

If the product is faulty within its DOA period (28 days from your DMC invoice) then it should be returned to Casio by contacting Angela Russell on 020 8208 9459 or by email at angelar@casio.co.uk

Normal repairs should be returned by the end user to Casio Service with a copy of their invoice . It will then either be repaired or replaced.

Casio Service, Unit 6, 1000 North Circular Road, London NW2 7JD

Kyocera

0845 456 0456

Online Support

 

Fellowes

01302 836 836

Online Support

 

Fellowes Return Procedure

First 30 days return to Go2 after that customers must contact Fellowes directly on 01302 836836

GBC/Rexel

0845 658 6600

Online Support

 

Return Procedure

Rexel & GBC deal directly with the end user and need to be contacted directly, the number to call is 0845 658 6600 to arrange an engineer repair or straight exchange.

Details required by fax or email are the model name and number, serial number, proof of purchase, nature of fault, full address, name and telephone number (A dedicated email address and fax number is used to receive this info) . New machine sent usually within 2-3 working days ,there will either be a Collection of the faulty machine or will ask to dispose . All exchanges are logged on a database.

Panasonic

0333 222 8700

Online Support

 

Philips Fax/MFP's/Printers

0845 090 0315

Online Support

 

Philips Projectors

0845 090 0316

Online Support

 

Ricoh

0870 753 3000 Opt 2 1 yr Onsite 

0203 608 8819 2 yr Pan-European

Online Support

 

Ricoh 2 year pan European Warranties applicable on the following Ricoh Devices, SP201, SP201N, SP201Nw, SP203S, SP204SF, SP204SFN, SP204SFNw, SP204SN, SP112, SP112SU, SP112SF, SP311DN, SP311DNw, SP311SFN, SP 311SFNw

Sagem

0845 090 0316

 

Online Support

 

 

 

Samsung

0330 726 7864

Online Support

 

Sharp

0870 527 4277

Online Support